Terms and conditions of use

1. Seller identification and scope

These Terms and Conditions of Sale govern purchases made through the Le Monde Minéral website, available at https://lemondemineral.com, between:

BM COMMERCE
French single-member simplified joint-stock company with share capital of €1,000
Registered office: 13 rue Roquebillière, 06150 Cannes-la-Bocca, France
SIREN: 792 880 916
SIRET: 792 880 916 00020
Cannes Trade and Companies Register: 792 880 916
EU VAT number: FR30792880916
Telephone: +33 (0)6 12 44 19 26
Email: [email protected]

Hereinafter referred to as the “Seller”,

and any natural person acting for purposes outside their trade, business, craft or profession and having the legal capacity to make a purchase, hereinafter referred to as the “Buyer”.

By placing an order, the Buyer confirms that they have read and unconditionally accepted these Terms and Conditions of Sale. The version applicable is the one in force on the date of the order.

2. Products

Le Monde Minéral offers minerals, crystals and collector specimens for sale. Unless otherwise stated, each item shown corresponds to the actual product offered for sale.

Descriptions, dimensions, weights, origins, photographs and videos are prepared with care to present each product as accurately as possible. Slight differences in colour or appearance may nevertheless result from lighting, photography or the display settings used by the Buyer.

Offers remain valid while they are displayed on the website and while stocks last. If a unique item becomes unavailable after an order has been confirmed, the Seller will inform the Buyer as soon as possible and refund the amount paid for that item.

3. Customer account and orders

Placing an order currently requires the creation of a customer account. The Buyer is responsible for the accuracy of the information provided and for keeping their login details and password confidential.

Before confirming an order, the Buyer may review the selected products, quantities, prices, delivery method, delivery address or collection point and correct any errors.

The order becomes final once it has been confirmed and payment has been approved, subject to acceptance of the transaction by the relevant payment provider.

An order confirmation email is sent to the Buyer after the order has been recorded.

Any request to amend an order must be sent to the Seller as soon as possible. As orders are prepared quickly, no amendment can be guaranteed after confirmation and no amendment is possible once the parcel has been handed over to the carrier.

The Seller reserves the right to refuse or cancel an order in the event of confirmed fraud, rejected payment, an unresolved previous payment dispute or another legitimate reason permitted by law.

4. Prices

Prices are stated in euros, including all taxes, but excluding delivery charges. Applicable delivery charges are displayed before the order is finally confirmed.

The Seller may change its prices at any time. Products are nevertheless charged at the price shown when the order is confirmed, except in the event of an obvious pricing error.

For deliveries outside the European Union, customs duties, import taxes or local charges may be payable in the destination country. These costs are the Buyer’s responsibility. The Buyer is advised to contact the relevant authorities in their country for further information.

5. Payment

Orders may be paid online by bank card or PayPal through PrestaShop Checkout and the payment services connected to it.

The Seller does not have access to the full bank card number or security code. Payment providers may carry out automated checks to prevent fraud, detect potentially unauthorised payments and assess transaction risk.

Payment by bank transfer may be accepted occasionally, subject to the Seller’s prior agreement. The required bank details and instructions are then sent directly to the Buyer. The order is shipped only after the funds have been received.

The Seller retains ownership of the products until full payment has been received.

6. Delivery

Orders are delivered to the address or collection point selected by the Buyer when placing the order.

In France, available delivery methods may include Colissimo home delivery, Colissimo collection point delivery, Mondial Relay collection point delivery or automated parcel lockers, depending on availability for the destination concerned.

International deliveries are arranged through Colissimo. Final delivery may be carried out by a local postal partner in the destination country.

Before confirming an order, the Buyer must carefully check that all information required for delivery is accurate and complete.

For home delivery, the Buyer must in particular check the recipient’s name, address, postcode, town or city, country and any additional information required for successful delivery.

For delivery to a collection point or automated locker, the Buyer must select the intended collection location and verify the information displayed before confirming the order.

Providing a telephone number is optional, but strongly recommended in order to facilitate delivery, receive parcel-related information or allow contact if further details are required.

If a parcel is returned to the Seller because the Buyer supplied an incomplete or incorrect address, selected the wrong collection point, failed to collect the parcel within the required period or for another reason attributable to the Buyer, reshipment may be offered once the delivery information has been checked. The Buyer must then pay the cost of the new shipment.

This provision does not apply where the failed delivery results from an error attributable to the Seller, the carrier or the operation of the website.

7. Delivery times and delays

Preparation and delivery times displayed during checkout are based on the selected delivery method and destination. Once shipped, delivery is generally completed within 24 to 48 hours in France and within 3 to 8 days for international destinations. These transport times are estimates and may vary depending on the destination, carrier, customs formalities or circumstances beyond the Seller’s control.

Tracking information is provided to the Buyer and may be available through the customer account where this feature is offered.

The Seller delivers the order on the date or within the period stated when the order is placed. If no specific period is stated, delivery will take place without undue delay and no later than thirty days after the contract is concluded.

If the stated delivery period is exceeded, the Buyer may require the Seller to complete delivery within an additional reasonable period. If delivery is not completed within that additional period, the Buyer may terminate the contract in accordance with the French Consumer Code.

The Buyer may terminate the contract immediately if the Seller refuses to deliver or if the agreed delivery date was an essential condition of the contract and the Seller had been informed of this requirement.

If the contract is terminated because of non-delivery, all amounts paid will be refunded within the time limit required by law.

8. Transfer of risk and receipt of the parcel

Where the carrier is proposed by the Seller, the risk of loss or damage passes to the Buyer when the Buyer, or a third party designated by the Buyer other than the carrier, takes physical possession of the product.

The Buyer is advised to inspect the parcel and products on delivery. If visible damage is found, the Buyer may refuse the parcel or make sufficiently detailed reservations with the carrier and should then contact the Seller promptly at [email protected], providing photographs of the parcel and product where possible.

Failure to make reservations at the time of delivery does not deprive the Buyer of their statutory rights, including the legal guarantee of conformity.

In the event of an abnormal delay, routing error or suspected loss, the Seller will open a claim or investigation with the carrier in order to locate the shipment and establish its status. Depending on the carrier and destination, this process may take several weeks.

While the parcel remains in transit or may still be redirected and delivered, it cannot be treated as permanently lost. The Seller will keep the Buyer informed of the progress of the case and of the carrier’s response.

If the parcel is confirmed as lost, the Seller will offer, depending on product availability, a replacement shipment, an equivalent solution accepted by the Buyer or a refund of the amounts paid.

This investigation procedure does not affect the Buyer’s statutory rights under the French Consumer Code in the event of a missed delivery deadline or non-delivery.

9. Right of withdrawal

A consumer Buyer has fourteen days to exercise the right of withdrawal without giving any reason.

This period begins on the day on which the Buyer, or a third party designated by the Buyer other than the carrier, takes physical possession of the product.

The Buyer may exercise this right by using the electronic withdrawal facility available in the website footer, by emailing [email protected], by post, or by using the model withdrawal form included at the end of these Terms and Conditions.

Any clear statement expressing the decision to withdraw is sufficient.

10. Returns and refunds following withdrawal

After notifying the Seller of the withdrawal, the Buyer has fourteen days to return the product.

The direct cost of returning the product is borne by the Buyer, except where the Seller made an error or the product is not compliant.

The product must be returned complete, suitably protected and in packaging appropriate to its nature.

The Buyer may handle the product only to the extent necessary to establish its nature, characteristics and condition. The Buyer may be held liable for any reduction in value resulting from handling beyond what is necessary for this purpose.

The refund covers all amounts paid, including the initial standard delivery charge. It will be made no later than fourteen days after the Seller is informed of the withdrawal.

The Seller may withhold the refund until the product has been received or until the Buyer provides evidence that it has been sent back, whichever occurs first.

If the Buyer expressly chose a more expensive delivery method than the standard method offered, the additional cost will not be refunded.

The refund will be made using the same payment method as the original transaction, unless the Buyer expressly agrees to another method that does not involve any additional cost.

11. Commercial exchanges

Outside the statutory right of withdrawal and the legal guarantees, the Seller may consider a request for an exchange, subject to its agreement and the availability of the requested product.

The applicable terms and costs will be communicated to the Buyer before the exchange is arranged. This commercial option does not restrict the Buyer’s statutory rights.

12. Legal guarantees

To invoke a legal guarantee, the Buyer must contact the Seller, stating the order number and the nature of the problem and, where useful, providing photographs. The Seller will provide instructions regarding the return and handling of the claim.

The legal guarantees do not cover defects known to the Buyer at the time of purchase, normal wear and tear, or damage resulting from improper handling, impact, dropping, unsuitable maintenance or use incompatible with the nature of the product.

13. Liability and force majeure

The Seller is responsible for the proper performance of its obligations under the distance contract in accordance with the law.

The Seller will not, however, be liable where non-performance or improper performance results from the Buyer’s actions, an unforeseeable and unavoidable act of a third party to the contract, or force majeure.

Subject to mandatory legal provisions, the Seller is not liable for difficulties arising from use of the internet that are beyond its control.

14. Personal data

Personal data required for account creation, ordering, payment, delivery, after-sales service, withdrawal and customer relations is processed by BM COMMERCE in accordance with applicable data protection law.

Information about the purposes, legal bases, recipients, retention periods and the Buyer’s rights is set out in the Privacy and Personal Data Policy.

15. Intellectual property

Texts, photographs, videos, graphics, logos and other content published on Le Monde Minéral are protected by intellectual property law.

Any reproduction, representation, adaptation, extraction or use, in whole or in part, is prohibited without the prior written permission of BM COMMERCE, subject to the exceptions provided by law.

16. Evidence and archiving

Computer records retained by the Seller and its service providers under reasonably secure conditions may be used as evidence of orders, communications and payments between the parties, without preventing the Buyer from producing evidence to the contrary.

Orders, invoices and transaction records are retained for the periods required by law on media designed to preserve their integrity.

17. Complaints and amicable settlement

In the event of a complaint or dispute relating to an order, the Buyer is invited to contact BM COMMERCE in the first instance by email at [email protected] in order to seek an amicable solution.

The Buyer is invited to provide the order number, describe the nature of the request accurately and attach any document, photograph or video relevant to its assessment.

BM COMMERCE will examine the request and send its response to the Buyer by email as soon as reasonably possible.

The attempt to reach an amicable solution does not deprive the consumer of the right to bring proceedings before the competent court.

18. Governing law and competent courts

These Terms and Conditions of Sale and the contracts concluded through the Le Monde Minéral website are governed by French law.

Where the consumer is habitually resident in another country, the choice of French law shall not deprive the consumer of the protection afforded by any applicable mandatory provisions of the law of their country of habitual residence.

Where no amicable solution can be reached, the consumer may bring proceedings either before one of the courts having territorial jurisdiction under the French Code of Civil Procedure or before the court for the place where the consumer lived when the contract was concluded or when the harmful event occurred.

Mandatory rules of jurisdiction arising under French law and European Union law shall remain applicable.

No provision of these Terms and Conditions of Sale requires the consumer to bring proceedings exclusively before the courts having jurisdiction over the registered office of BM COMMERCE.

19. Model withdrawal form

This form should only be completed and sent if the Buyer wishes to withdraw from the contract, unless the electronic withdrawal facility available on the website or another clear statement is used.

To:
BM COMMERCE
13 rue Roquebillière
06150 Cannes-la-Bocca
France
Email: [email protected]

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product ordered: ................................................................................
Order number: ....................................................................................
Ordered on: .........................................................................................
Received on: .........................................................................................
Consumer’s name: .................................................................................
Consumer’s address: ..............................................................................
.................................................................................................................
Date: ......................................................................................................
Consumer’s signature, only if this form is submitted on paper:

Last updated: 20 June 2026